My understanding is that the only way to make the chat button available on our website is to toggle it by the agent status in the live agent console. This works fine but how do you handle for the scenario when you have incoming chats in queue and want to not allow anymore incoming chat requests coming from the website?
If you make agent status offline or away you will lose the current queued requests.
Has anyone successfully been able to handle queues and essentially turn off the chat button on a website without changing all agents status?
8 commenti
Aaaaah, gotcha. Thanks, @Malachi Everitt -- I had the impression that you were somehow overriding the showWhenOnline/Offline function responses, but this feature flag approach makes sense. Thanks for confirming!
