We have recently migrated 6 service teams to lightning (about 6 more to go).  As they are replying/sending email from the case, the 'From' email address is no longer the default 'From Email Address' (which was the queues email to case routing email address - customerservice@follett.com) that was defined in the case feed layout in classic, but instead, it reverts to their own email address - pwack@follett.com).

The only work around that we were able to implement quickly was to create custom buttons and define predefined fields to auto-fill a specific 'from' email address for each team and place it on the specific page layout.  The problem is we will have about 12-15 page layouts - same amount of custom buttons. Many teams have more that 1 email routing address that they use depending on which queue they are working out of. 

Also, they are able to see ALL of the email-to-case routing addresses which appear in a drop down option in the From field. Is that standard or is there a way to limit which ones teams see?  I had also created a case (#23408680) and support is recommending created apex triggers.  Has anyone else found this to be an issue when you switched to Lightning and how did you resolve it? Any suggestions or recommendations? 

 #Service Cloud #Salesforce Admin @John Williams @Mark Wallner @Keith Woods