My client has two email addresses on her Person Account record page layout. One for personal emails and one for work emails. The personal email is the default email address on salesforce, the work is a custom email address field. When trying to send an email in the activity bar using the quick action sendemail tab, if the personal(default) email is blank, the work email address does not show in the To: field. Anyone know how to make the To: field a pull down like it was in Classic?
Hi Dave,
Carrie's workaround is probably the best approach for now.
There was limited support for custom email addresses in Classic. For Lightning Experience, there's an initiative to add support for multiple email addresses and phone numbers out of the box and once that's done, we'll add support for this in Lightning email as well. It's probably a few releases out.
In the meantime, please vote for the idea here:
https://success.salesforce.com/ideaView?id=0873A0000003XTC
