How do we get Advanced Search to work for Knowledge articles in Global Search?
We're currently in the progress of testing Lightning Knowledge in our Sandbox. The most critical feedback is that we cannot do an Advanced Search for articles via the Global Search. The Lightning Knowledge Guide says the following however, indicating that advanced filter search is available in the main search box (= Global Search?):
1. In the main search box, begin typing knowledge. Search starts recommending content and options for scoping search to specific objects. 2. Select Limit search to Knowledge. 3. Optionally, click Advanced Search to pre-filter your results by language, publishing status, validation status, record type, or data category group. Filters you’ve selected appear in the search box.
Is this guide simply outdated or are we missing something in our setup? (I do see it available in the Knowledge side-bar component on cases.)
@Salesforce Knowledge User Group @* Service Cloud *
@Derek AndersonThank you - renaming the object to Knowledge after enabling Knowledge Lightning is on our To-Do list! We will have many more record types moving forward, so this is a must-do - and it will improve the Search experience.
