Anyone know if there's any way to customize the labels shown in Lightning Console apps, specifically for auto-number objects like Cases. It's rather useless when we've got a bunch of tabs open to see 00003281, 00003279, 00003230, etc. and then you end up clicking on every single one trying to get back to the right one (inevitably the last one you try).
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@Gautam Vasudev Makes sense, though I just did a check and our average Case Subject length is 31 characters. I suppose that's the point of config flexibility; for us, it would work perfectly to use Subject. Our scenario is that we're B2B software with an almost personal relationship between support agents and customers/software users. As such, case subjects tend to have a lot of implied context without explicitly being written out.