Error: Escalation Action Limit Exceeded
Running into an error when I create the 6 escalation action within one escalation entry.... Shouldn't I have the capabiltity of 200 limit of actions per entry? How can I view the totally number of Actions used in my org? Currently the Case Object Limit - Active Workflow Rules - usage is at 43 (and the limit is 50 active rules).
I have one escalation rule based on "when the case is created", busines hours setting is "ignore business hours" and criteria is case type = "X" and Case Status = "Open". It has 2 Rule Entries.... When go and create the 6 escalation actions on one entry, I get the error: escalation action limit exceeded.
Suggestions on where to look or what I need to do?
4 commenti
Ahhhh - wow...So a single case needs 6+ escalations? Are they all escalations for duration open or for other criteria? The only other thing I was thinking, if you have Service Cloud, was whether or not you had looked into Entitlements for their Milestones and SLA Alerts?
