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+800 punti

Itinerario

Service Cloud for Slack

Improve customer service using Service Cloud and Slack

~1 ora 45 minuti

+200 punti

Modulo

Slack for Service

Resolve cases faster and delight customers with Slack.

~20 minuti

Discover Slack for Service

~10 minuti

Create a Plan to Bring Slack-First Thinking to Your Service Team

~10 minuti

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+200 punti

Modulo

Swarming on Cases

Assemble an expert team to solve customer problems quickly with swarming.

~35 minuti

Swarming for Customer Success

~15 minuti

Managing a Swarm

~20 minuti

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+400 punti

Modulo

Customer Service Incident Management Basics

Track and resolve widespread service disruptions quickly.

~50 minuti

Get Started with Customer Service Incident Management

~15 minuti

Set Up Customer Service Incident Management

~15 minuti

Create and Swarm on an Incident

~5 minuti

Aim for Constant Improvement

~15 minuti

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~1 ora 45 minuti