See What’s New: Slack, Agentforce, Agentforce Operations, Sales Cloud

Learning Objectives

After completing this unit, you’ll be able to:

• Describe the latest features and enhancements for Slack, Agentforce, Agentforce Operations, and Sales Cloud.
  

Explore the latest innovations across Slack, Agentforce, Agentforce Operations, and Sales. These features connect your AI ecosystems, bridge legacy systems, and automate go-to-market (GTM) execution. Capabilities like multiagent orchestration, contextual memory, and real-time signal capture empower your teams to optimize agent performance, streamline seller workflows, and drive revenue directly within the tools they use every day.

Slack

Slack Code

Slack Code brings AI-driven software development to a wider range of users. If you have an idea for a new feature, want a page update, or need a bug fix, just tag in a coding agent like Claude or ChatGPT, and it spins up a dedicated code channel for the task. Everyone in the channel can see the conversation, review code diffs, check live previews, give feedback, and approve the work before it ships. It’s the first Slack space that’s built specifically for people and agents to build software together, opening up development beyond just engineers.

Slack Frontline

Connect frontline workers securely to the same Slack channels, workflows, and AI agents already running the rest of the enterprise in a simple to use, mobile-forward experience built for frontline scale.

Surfaces

Ask Slackbot for a report or dashboard, and it can build one with charts, KPI cards, and tables, right in the conversation.

Agentforce

Third-Party Agent Orchestration

Extend Agentforce across an A2A-compliant ecosystem. Orchestrate third-party agents from AWS, Azure, Google, and more, or let Agentforce act as a specialized subagent in architectures where external orchestrators already exist.

Agent Optimizer in Agentforce Builder

Build better agents, faster. Agent Optimizer in Agentforce Builder automatically tests your agent as you work by running realistic conversations, surfacing what breaks, fixing issues, and confirming that the fix worked.

Voice for Employee Apps

Give field employees a voice-powered Agentforce experience on mobile. Access CRM data, log updates, and interact with agents hands-free across Salesforce App, Field Service and Operations Mobile, and CG App.

Agentforce Operations

Integration Agent

Integration Agent removes the biggest barrier to enterprise AI: connecting agents to legacy systems. It learns application workflows and delivers deterministic, governed execution without custom integrations.

Sales Cloud

Hunter, Sales Agent

Set a goal, and Sales Agent learns your GTM motion, strings sales skills into a plan, and works wherever sellers work to drive pipeline and revenue.

Momentum

Automatically capture every call and email, then write the key signals straight into Salesforce. Momentum gives Sales Cloud the real-time data foundation it needs to act with confidence.

Sales Cloud in Microsoft Teams

Bring Sales Cloud agents and CRM context into Microsoft Teams so sellers can run their whole sales motion without ever leaving where they work.