See What’s New: Manufacturing, Media, Net Zero, and Nonprofit
Learning Objectives
After completing this unit, you’ll be able to:
- Describe the latest features and enhancements for Manufacturing, Media, Net Zero, and Nonprofit.
Align operational efficiency with organizational purpose through intelligent tools designed for Manufacturing, Media, Net Zero, and Nonprofits. Whether you’re applying high-precision pricing on manufacturing orders, orchestrating complex out-of-home media campaigns, or simplifying donor engagement, these innovations turn unstructured data into actionable strategies that strengthen stakeholder trust and drive measurable impact.
Manufacturing
Sales Concierge for Customers
Give customers an AI-powered buying experience on your Experience Cloud site. Customers can use Sales Concierge to search assets, locate dealers, and request quotes.
Warranty Claims Adjudication
Reduce manual review time and improve claims accuracy inside Agentforce Manufacturing with an AI assistant that helps warranty adjudicators prioritize claims, audit for missing data, and flag fraud risk.
Penny Perfect Pricing
Apply SAP-grade pricing precision across every manufacturing order, with multimarket, multi-unit of measure (UoM), calculation schema, and ERP integration built into Agentforce Manufacturing.
Media
Request for Proposal Management Enhancements
Respond to RFPs faster and with greater accuracy. RFP Management now supports Gmail, Outlook, and Slack intake, AI-driven field-level extraction, RFP Summary version management, Salesforce Go Discovery, and structured export, bringing the full RFP workflow into Agentforce Media. Sales teams respond to RFPs faster, with less manual data entry and fewer errors, and a full audit trail for every submission.
Out-of-Home Media Planning
Plan every OOH placement—from billboards to digital screens—inside Salesforce. Out-of-Home Media Planning brings OOH inventory management into Agentforce Media with a native screens and placements unit data model to support the full RFP-to-order lifecycle. Media companies can manage OOH inventory, proposals, and orders in a single environment, eliminate external tools, and shorten the time from RFP to signed order.
In-Store Media Planning
Manage in-store media placements end-to-end—from inventory to order—in Salesforce. In-Store Media Planning adds a native store/aisle/display inventory model to Agentforce Media, with placement types, SKU conflict governance, and pricing models that flow directly into proposals and orders. When retail media networks run in-store campaign planning and order execution in Salesforce, they reduce manual coordination and enforce SKU governance automatically.
Net Zero
Supplier Risk Triage
Act on high-risk suppliers before they impact your emissions goals. Agentforce Net Zero surfaces supplier sustainability risks so teams can respond before targets are missed, not after.
Supplier Performance Rankings
Focus supplier engagement where it counts. Agentforce Net Zero ranks every supplier by emissions, spend, and risk, so teams spend less time guessing and more time improving performance.
Supplier Data Enrichment
Spend less time chasing suppliers for data. Agentforce Net Zero automatically enriches supplier records with verified third-party emissions data, keeping scope 3 reporting complete and audit-ready.
Nonprofit
Donor Engagement Agent
With the Donor Engagement Agent, Major Gift Officers can capture donor conversations, voice notes, and photos, and turn unstructured field notes into structured records, logged activities, and next best actions automatically.
Household Automation
Auto-create household records at gift entry and via fundraising APIs, then keep names and greetings accurate as families change with less data entry and no outdated donor communications.
Participant Portal
Reduce manual staff effort significantly. A purpose-built Experience Cloud template gives program participants self-service access to enrollment, document submission, appointment scheduling, and case status.