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+1.300 punti

Modulo

Lightning Knowledge Setup and Customization

Create record types and page layouts to optimize Lightning Knowledge for your business.

~1 ora 45 minuti

Set Up a New Kind of Article

~25 minuti

Configure Page Layouts and Record Types

~30 minuti

Set Up the Validation Status

~15 minuti

Configure Article and Field Visibility

~15 minuti

Close Cases with Articles

~20 minuti

~1 ora 45 minuti

Disponibile nel seguente itinerario

Potenziare Service Cloud con Lightning Knowledge