Get to Know Salesforce Foundations
Learn how Salesforce Foundations gives you access to multiple products to help you grow your business.
Explore expanded capabilities and functionality to connect with your customers.
Get more out of your Salesforce experience with Salesforce Foundations.
Find step-by-step instructions to access, navigate, assign, and set up Foundations features.
Sales Features for Salesforce Foundations
Gain insight and close deals faster with the Sales Cloud features in Salesforce Foundations.
Connect with customers, close more deals, and build your business with Salesforce.
Descubra cómo funcionan las cuentas y los contactos de forma conjunta en Salesforce.
Aprenda a dinamizar su proceso de ventas con candidatos y oportunidades en Salesforce.
Aumente la productividad de los representantes con una cronología de actividad y un correo electrónico integrado.
Drive accurate sales projections and forecast with confidence.
Configure listas de precios, plantillas y contratos para ayudar a sus representantes de ventas a vender productos.
Join other Sales Cloud users to crowdsource answers and ideas.
Service Features for Salesforce Foundations
Equip every agent with productivity tools available from Service Cloud in Salesforce Foundations.
Learn how Salesforce helps you deliver faster, more personalized service.
Potencie al máximo a sus agentes con herramientas de omnicanal y una plataforma de servicio inteligente.
Help your agents work faster and more efficiently in the Service Console.
Utilice Lightning Knowledge para crear una base de conocimientos a fin de ofrecer una mejor atención al cliente.
Join other Service Cloud users to crowdsource answers and ideas.
Commerce Features for Salesforce Foundations
Grow your brand and enhance shopper experience with the Commerce Cloud features available in Salesforce Foundations.
Grow your brand and make every customer interaction count with Commerce Cloud.
Learn about B2B Commerce features, data model, and Einstein generative AI tools.
Create a superior store experience for the direct-to-consumer shopper.
Learn how to prepare your org for a Salesforce Order Management implementation.
Direct customers to a branded, mobile-responsive web page with Salesforce Pay Now.
Join other Commerce Cloud users to crowdsource answers and ideas.
Marketing Features for Salesforce Foundations
Boost marketing efficiency and launch personalized campaigns with marketing features available in Salesforce Foundations.
Try email marketing solutions in Salesforce apps.
Create a streamlined campaign experience that brings contacts and content together, with flows that enhance and automate daily tasks.
Aprenda a organizar y a llevar el registro de los esfuerzos de marketing con todo el potencial de las campañas.
Explore Flow Builder y aprenda cuándo se necesita un flujo para automatizar sus procesos de negocio.
Create and share content across channels with the Salesforce content management system.
Join other Marketing Cloud users to crowdsource answers and ideas.
Data Features for Salesforce Foundations
Unlock your data with the Data Cloud features available in Salesforce Foundations.
Descubra Data Cloud, la plataforma en tiempo real para hacer magia con los clientes.
Aprenda los aspectos básicos de la asignación de datos, resolución de identidad y registros unificados.
Create, filter, and activate marketing segments with Data Cloud.
Aprenda a conectar con sus clientes de una manera totalmente innovadora con Salesforce.
Create standard or custom reports, then group, filter, and summarize records to make fast decisions.
Join other Data Cloud users to crowdsource answers and ideas.
Agentforce Features for Salesforce Foundations
Unlock your data with the Agentforce features available in Salesforce Foundations.
Aprenda cómo utilizan estas aplicaciones autónomas los LLM y el contexto para ayudar a los clientes y a los agentes reales.
Ayude a los clientes con los bots de IA de última generación que ofrecen respuestas naturales y autónomas.
Create an Agentforce Service Agent to assist with recommendations and bookings.
Build an intelligent, trusted, and customizable AI agent and empower users to get more done with Salesforce.
Acerca de esta ruta
Explore sales, service, marketing, commerce, and data capabilites to enhance all aspects of your business with Salesforce. In this trail, you'll gain skills in business strategy, business solutions, process improvement and optimization, and productivity.