+200 points
Module
Omni-Channel Readiness and Digital Engagement
Prepare your contact center for the multi-channel world.
Add to Favorites
Add to Trailmix
tags
~20 mins
Define Omnichannel
~10 mins
Incomplete
Make the Move from Analog to Digital
~10 mins
Incomplete
~20 mins
Available on these trails
Build Your Customer Service Management Toolkit