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Review Collaboration with Stakeholders

Learning Objectives

After completing this unit, you’ll be able to:

  • Plan discovery activities based on the target stakeholders to perform a thorough analysis of business needs.
  • Identify key stakeholders and develop relationships with them as a trusted advisor to act as a liaison between business and technical teams.
  • Given a scenario, choose the most effective technique for eliciting business needs from stakeholders.
  • Explain how to move from current state analysis to an agreed future state design.
  • Understand how Salesforce features and best practices impact solution options and business processes.
  • Given a scenario, manage competing priorities to obtain sign-off from stakeholders.

Key Topics

This unit prepares you for the Collaboration with Stakeholders section of the Salesforce Business Analyst exam, which makes up 23% of the overall exam. This section of the exam includes these topics.

  • Lead discovery
  • Agile
  • Whiteboarding
  • Journey map
  • Process design
  • Solution roadmap
  • Technical debt

Like the previous unit, this unit contains practice questions and flashcards.

Exam Practice Questions

Ready to jump in? The sample tool below is not scored—it's just an easy way to quiz yourself. To use it, read the question, then click the answer you think is correct. Click Submit to learn whether the answer you chose is correct or incorrect, and why. If there’s a longer explanation, click Expand button to expand the window, then click anywhere in the window to close it. When you reach the end, you can review the answers or retake the questions.

Did you choose the wrong answer? Check out the table below for related study material.

Question 1

Use Trust and Influence to develop relationships with stakeholders as a trusted advisor.

Question 2 

Review fundamental skills that drive successful projects by earning Essential Business Analyst Skills.

Question 3

Understand how Salesforce core features, such as User Management and best practices, impact solution options and business processes.

Question 4

Examine Salesforce Adoption Strategies to learn more about enabling user success.

Exam Topic Flashcards

The following flashcards cover collaboration with stakeholders. Use these interactive flashcards to brush up on some of the key topics you’ll find on this part of the exam.

Read the question or term on each card, then click or tap the card to reveal the correct answer. Click the right-facing arrow to move to the next card and the left-facing arrow to return to the previous card.

Did you choose the wrong answer? Check out the table below for related study material.

Flashcards 1 and 2

Explore fundamental skills that drive successful projects by studying Essential Business Analyst Skills.

Flashcards 3 and 4

Review Salesforce Agile Basics to study project management, prioritization, and teams.

Looking for more information? Explore these related badges.

Badge

Content Type

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Essential Business Analyst Skills

Module

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Trust and Influence

Module

""

Relationship Building

Module

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Content Strategy Development

Module

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Survey Basics

Module

""

Sales Operations Use Case and Best Practices

Module

""

Salesforce Adoption Strategies

Module

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User Management

Module

You’ve reviewed collaboration with stakeholders. Next, take a look at business process mapping.

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