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Omni-Channel Routing and Digital Engagement
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Omni-Channel Routing and Digital Engagement

Prepare your contact center for the multi-channel world.

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+200 points
Foundational
Customer Service Professional
~20 mins

Skills you will gain

Complete the badge to build your expertise. Learn More
  • Business Operations
  • Customer Service

Products

  • Service Cloud
+200 points
Foundational
Customer Service Professional
~20 mins
~20 mins

Available on the following trail

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