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< Golden Hoodie
John Lay
Vice President - IT, Camping World & Good Sam
Chicago, IL, United States
See my Trailhead Profile
Trailhead is the resource I’ve been looking for throughout my entire career in technology.
Do you remember when you first heard about Salesforce? How did you get started with Salesforce?
My Trailblazer story started slowly but quickly spiked. I first heard of Salesforce when looking for a CRM solution. A few years later, I got the opportunity to license Service Cloud and attended my first Dreamforce along with our CIO and enterprise architect. The scope and options with Salesforce were hard to comprehend. Within 2 months, we increased our license from a simple Service Cloud license to a full Enterprise license and added more than 2,400 users. I then was tasked with deploying Sales Cloud and Service Cloud.
How has Trailhead helped you succeed?
Trailhead is my story! Ok, so remember what I said about getting started? I really knew zilch about Salesforce when I was handed a full org with 2,400 enterprise licenses and tasked with a full deployment. We had a great Success Manager who walked me through all of the resources, and I even took a class, but it still wasn't what I needed to be successful. Luckily, Trailhead was launched soon after and I became addicted! I've found it to be the resource I’ve been looking for throughout my entire career in technology. Trailhead has such a wealth of information and is easy to consume, and its gamification makes it fun. Now, I not only study Trailhead to learn all I can about Salesforce but also reference it from time to time for a quick refresher.
Are you the only person learning on Trailhead at your company, or does your whole team or company embrace it?
My entire team uses Trailhead at some level. We have more than five Rangers and are always looking to grow more.
What does being a Trailblazer mean to you?
To me, a Trailblazer is someone who actively seeks out more knowledge and is always curious about what's around the corner. Trailblazers aren't just always learning—they also seek to share and help others along the trail.
What impact has the Trailblazer Community had on your Salesforce experience?
I find the Trailblazer Community to be extremely helpful and supportive.
What message do you have for new Trailblazers?
Don't be afraid. Create an account and get started. Trailhead has more for you than just Salesforce-specific information.
What's your favorite aspect of Trailhead?
Superbadges—I love them. The real-life example of being handed a problem and solving it using learnings from other modules is great.
It’s time to start your own story
BECOME a trailblazer