Prerequisite: Salesforce Administrator
Administrator is a prerequisite for Advanced Administrator. This trailmix only consists of topics above and beyond the Admin trailmix.
Advanced Administrator Exam Overview
Exam guide, recommended courses, registering for your exam, etc.
Security and Access
Exam Weight 20%
Enhanced Transaction Security
Monitor events, enforce policies, and get instant notifications based on rules you create.
Session-Based Permission Sets and Security
Use session-based permission sets to limit access to data in your org.
Configure Enterprise Territory Management Permissions and Access
Trailblazer Community Documentation
Objects and Applications
Exam Weight 19%
Auditing and Monitoring
Exam Weight 10%
Cloud Applications
Exam Weight 11%
Lightning Knowledge Setup and Customization
Create record types and page layouts to optimize Lightning Knowledge for your business.
Set Up Case Escalation and Entitlements
Create processes to help support teams become more efficient.
Omni-Channel for Lightning Experience
Route work to the right agent for the job and get a complete view of your contact center.
Data and Analytics Management
Exam Weight 13%
Evaluate Report Data with Formulas
Delve deeply into numerical data with these powerful Lightning Report Builder features.
Embed Dashboards and Report Charts on Lightning Pages
Give sales reps insights where they work with report charts and dashboards.
Environment Management and Deployment
Exam Weight 7%
Process Automation
Exam Weight 20%
Additional Preparation
Additional resources to help prepare you for certification.
Prepare for your Advanced Administrator Certification Exam (CRT211)
(Optional) Instructors will present different scenarios tied to the exam objectives to help prepare you for your exam.