Administrator Exam Overview
Exam Guide, Scheduling your Exam, Recommended Courses, and Quick Facts.
Configuration and Setup
Exam Weight 20%
Object Manager and Lightning App Builder
Exam Weight 20%
Sales and Marketing Applications
Exam Weight 12%
Service and Support Applications
Exam Weight 11%
Set Up the Service Console
Create a customized app to help support agents efficiently manage cases.
Set Up Case Escalation and Entitlements
Create processes to help support teams become more efficient.
Productivity and Collaboration
Exam Weight 7%
Data and Analytics Management
Exam Weight 14%
Workflow / Process Automation
Exam Weight 16%
Additional Preparation
Additional resources to help prepare you for certification.
User Authentication Specialist Superbadge
Complete the capstone assessment to earn the User Authentication Specialist Superbadge.
Study for the Administrator Certification Exam
Get ready for the administrator certification exam with interactive study tools.
Administrator Certification Prep Interactive Practice Test
This test gives you the opportunity to experience the format and level of questions you may see on the exam.
Administrator Practice Test
This test will allow you to experience the environment, format, and level of questions you may see on the exam.
Salesforce Certification Days
Join a free, half-day webinar to help you prepare for your Salesforce Certification
Prepare for your Administrator Certification Exam (CRT101)
(Optional) Instructors will present different scenarios tied to the exam objectives to help prepare you for your exam.