Recommend Articles and Replies with Einstein
Learn how 2Einstein surfaces the right knowledge article for each open case.
Build a model that recommends relevant knowledge articles and speeds up case resolution.
Recommend articles to service agents in real time with Einstein Article Recommendations.
Configure data, train your model, and deploy article recommendations to reps.
Learn how AI-drafted replies help reps.
Generate AI-drafted replies so reps respond faster with consistent messaging.
Use Einstein Service Replies to enhance service efficiency.
Close Cases Faster with Service Assistant
Discover how Service Assistant helps service reps close cases faster and increases their efficiency.
Review the necessary data and permission requirements for Service Assistant.
Validate your Service Assistant configuration and simulate agent guidance.
Build and Deploy an Agentforce Service Agent
Learn how Agentforce Service Agents handle customer requests autonomously.
Agentforce가 윤리적인 AI를 구축하기 위해 보호 장치와 책임감 있는 AI 원칙을 어떻게 활용하는지 알아보세요.
Learn how Agentforce Service agents intelligently support your customers.
Set up an AI-powered Help Agent for your website, help portal, or voice channel.
Establish Service Context With Data 360
Discover how Trusted Context grounds agent responses in your enterprise data.
Ingest, harmonize, unify, and analyze streaming and batch data with Data 360.
Unlock crucial data for your agents and supervisors with Data 360.
Define roles and review your existing data to prepare your organization for Data 360.
Unify all customer service data for a 360-degree view of your customers.
Set up your account and connect data sources to support your company’s business needs.
더 알아보기
더욱 개인화된 고객 구매 과정을 생성하고 데이터 기반 의사 결정을 내리는 데 다른 Salesforce 제품이 어떻게 도움이 되는지 알아보세요.