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์ดˆ๊ธฐ ์ œ์ถœ ์ž‘์—… ์ƒ์„ฑํ•˜๊ธฐ

์ฐธ๊ณ 

์ฐธ๊ณ 

ํ•œ๊ตญ์–ด๋กœ ํ•™์Šตํ•˜์‹œ๊ฒ ์–ด์š”? Trailhead playground์—์„œ ํ•œ๊ตญ์–ด๋กœ ์‹ค์Šต ๊ณผ์ œ๋ฅผ ์‹œ์ž‘ํ•˜๊ณ , ๊ด„ํ˜ธ ์•ˆ์— ์ œ๊ณต๋œ ๋ฒˆ์—ญ์„ ์‚ฌ์šฉํ•ด ํƒ์ƒ‰ํ•ด ๋ณด์„ธ์š”. ์˜์–ด ๋ฐ์ดํ„ฐ๋ฅผ ๊ธฐ๋ฐ˜์œผ๋กœ ์‹ค์Šต ๊ณผ์ œ ๊ฒ€์ฆ์ด ์ด๋ฃจ์–ด์ง€๋ฏ€๋กœ ์˜๋ฌธ์œผ๋กœ ํ‘œ์‹œ๋œ ๊ฐ’๋งŒ ๋ณต์‚ฌํ•ด ๋ถ™์—ฌ ๋„ฃ์Šต๋‹ˆ๋‹ค. ํ•œ๊ตญ์–ด ์กฐ์ง์—์„œ ์‹ค์Šต ๊ณผ์ œ๋ฅผ ํ†ต๊ณผํ•˜์ง€ ๋ชปํ•œ ๊ฒฝ์šฐ, (1) ๋กœ์บ˜์„ ๋ฏธ๊ตญ์„ ๋ฐ”๊พธ๊ณ  (2) ์—ฌ๊ธฐ์— ์ œ์‹œ๋œ ์ง€์นจ์— ๋”ฐ๋ผ ์–ธ์–ด๋ฅผ ์˜์–ด๋กœ ๋ฐ”๊พผ ํ›„ (3) "Check Challenge(๊ณผ์ œ ํ™•์ธ)" ๋ฒ„ํŠผ์„ ๋ˆŒ๋Ÿฌ ๋‹ค์‹œ ์ง„ํ–‰ํ•ด ๋ณด์„ธ์š”.

์›ํ•˜๋Š” ์–ธ์–ด๋กœ Trailhead ์‚ฌ์šฉํ•˜๊ธฐ ๋ฑƒ์ง€๋ฅผ ํ™•์ธํ•ด ํ˜„์ง€ํ™”๋œ Trailhead ๊ฒฝํ—˜์„ ํ™œ์šฉํ•˜๋Š” ๋ฐฉ๋ฒ•์— ๋Œ€ํ•ด ์ž์„ธํžˆ ์•Œ์•„๋ณด์„ธ์š”.

Trail Together์™€ ํ•จ๊ป˜ ์•Œ์•„๋ณด๊ธฐ

์ด ๋‹จ๊ณ„๋ฅผ ๊ฐ•์‚ฌ์™€ ํ•จ๊ป˜ ์ง„ํ–‰ํ•˜๊ณ  ์‹ถ์œผ์‹ ๊ฐ€์š”? Trailhead Live์—์„œ Trail Together ์‹œ๋ฆฌ์ฆˆ์˜ ์ผ๋ถ€์ธ ์ด ๋น„๋””์˜ค๋ฅผ ์‹œ์ฒญํ•˜์„ธ์š”.

(์ด ์˜์ƒ์€ 27๋ถ„ 39์ดˆ๋ถ€ํ„ฐ ์‹œ์ž‘ํ•ฉ๋‹ˆ๋‹ค. ๋‹จ๊ณ„ ์‹œ์ž‘ ๋ถ€๋ถ„์œผ๋กœ ๋˜๋Œ๋ ค ๋‹ค์‹œ ์‹œ์ฒญํ•˜๋ ค๋Š” ๊ฒฝ์šฐ ์ฐธ๊ณ ํ•˜์„ธ์š”.)

Note

์ ‘๊ทผ์„ฑ

ํ•ด๋‹น ๋‹จ๊ณ„์—์„œ๋Š” ์Šคํฌ๋ฆฐ ๋ฆฌ๋” ์‚ฌ์šฉ์ž๋ฅผ ์œ„ํ•œ ๋ช‡ ๊ฐ€์ง€ ์ถ”๊ฐ€ ์ง€์นจ์ด ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค. ์ด ๋‹จ๊ณ„์˜ ์ž์„ธํ•œ ์Šคํฌ๋ฆฐ ๋ฆฌ๋” ๋ฒ„์ „์— ์ ‘๊ทผํ•˜๋ ค๋ฉด ์•„๋ž˜ ๋งํฌ๋ฅผ ํด๋ฆญํ•˜์„ธ์š”.

Trailhead ์Šคํฌ๋ฆฐ ๋ฆฌ๋” ์ง€์นจ ์—ด๊ธฐ

๊ฐœ์š”

์ดˆ๊ธฐ ์ œ์ถœ ์ž‘์—…์€ ์‚ฌ์šฉ์ž๊ฐ€ ์Šน์ธ์šฉ ๋ ˆ์ฝ”๋“œ๋ฅผ ์ฒ˜์Œ ์ œ์ถœํ•  ๋•Œ ์ด๋ฃจ์–ด์ง‘๋‹ˆ๋‹ค. (๊ธฐ๋ณธ์ ์œผ๋กœ ๋ ˆ์ฝ”๋“œ๋Š” ์ž ๊ธˆ ์ƒํƒœ์ž…๋‹ˆ๋‹ค. ์ž ์‹œ ํ›„์— ์ž ๊ธˆ์„ ํ•ด์ œํ•ฉ๋‹ˆ๋‹ค.) ์ด ๋‹จ๊ณ„์—์„œ๋Š” ์ฒซ ๋ฒˆ์งธ ๋‹จ๊ณ„์—์„œ Allison Wheeler๊ฐ€ ์„ค๋ช…ํ•œ ์Šน์ธ ๋งค๊ฐœ๋ณ€์ˆ˜๋ฅผ ์ง€์ •ํ•˜๋ฉฐ, ๋‹ค์–‘ํ•œ ๊ธฐ์ค€์— ๋”ฐ๋ผ ํ• ์ธ์„ ์Šน์ธํ•˜๋Š” ๋‹ด๋‹น์ž๋„ ์ง€์ •ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

์ด์ „ ๋‹จ๊ณ„์—์„œ ์ค‘๋‹จํ–ˆ๋˜ ๋ถ€๋ถ„๋ถ€ํ„ฐ ๊ณ„์†ํ•˜๊ฒ ์Šต๋‹ˆ๋‹ค.

  1. ์ด์ „ ๋‹จ๊ณ„์—์„œ ๋งˆ๋ฌด๋ฆฌํ–ˆ๋˜ ์ง€์ ์—์„œ ๊ณ„์† ์ง„ํ–‰ํ•˜๋Š” ๊ฒฝ์šฐ, Quick Find(๋น ๋ฅธ ์ฐพ๊ธฐ) ์ƒ์ž์— Approval Processes(์Šน์ธ ํ”„๋กœ์„ธ์Šค)๋ฅผ ์ž…๋ ฅํ•œ ํ›„ Inactive Approval Processes(๋น„ํ™œ์„ฑ ์Šน์ธ ํ”„๋กœ์„ธ์Šค) ์„น์…˜์—์„œ Discount Approval Process(ํ• ์ธ ์Šน์ธ ํ”„๋กœ์„ธ์Šค)๋ฅผ ํด๋ฆญํ•ฉ๋‹ˆ๋‹ค.
  2. Initial Submission Actions(์ดˆ๊ธฐ ์ œ์ถœ ์ž‘์—…) ์„น์…˜์˜ Add New(์ƒˆ ํ•ญ๋ชฉ ์ถ”๊ฐ€) ์„ ํƒ ๋ชฉ๋ก์—์„œ Field Update(ํ•„๋“œ ์—…๋ฐ์ดํŠธ)๋ฅผ ์„ ํƒํ•˜๊ณ  ๋‹ค์Œ ๊ฐ’์œผ๋กœ ํ•„๋“œ ์—…๋ฐ์ดํŠธ ์„ธ๋ถ€ ์ •๋ณด๋ฅผ ์™„์„ฑํ•ฉ๋‹ˆ๋‹ค.

Field(ํ•„๋“œ)

Value(๊ฐ’)

Name(์ด๋ฆ„)

Approval Status Pending(์Šน์ธ ์ƒํƒœ ๋ณด๋ฅ˜ ์ค‘)

Unique Name(๊ณ ์œ  ์ด๋ฆ„)

[์ด ํ•„๋“œ๋Š” ์ž๋™ ์ž…๋ ฅ๋ฉ๋‹ˆ๋‹ค]

Field to Update(์—…๋ฐ์ดํŠธํ•  ํ•„๋“œ)

Approval Status(์Šน์ธ ์ƒํƒœ)

Picklist Options: A specific value(์„ ํƒ ๋ชฉ๋ก ์˜ต์…˜: ํŠน์ • ๊ฐ’)

Pending(๋ณด๋ฅ˜ ์ค‘)

  1. Save(์ €์žฅ)๋ฅผ ํด๋ฆญํ•ฉ๋‹ˆ๋‹ค.

์Šน์ธ ๋‹จ๊ณ„ ๋งŒ๋“ค๊ธฐ

  1. New Approval Step(์ƒˆ ์Šน์ธ ๋‹จ๊ณ„)์„ ํด๋ฆญํ•˜๊ณ  ์ฒซ ๋ฒˆ์งธ ์Šน์ธ ๋‹จ๊ณ„์— ๊ด€ํ•œ ์„ธ๋ถ€ ์ •๋ณด๋ฅผ ์™„์„ฑํ•ฉ๋‹ˆ๋‹ค.

Field(ํ•„๋“œ)

Value(๊ฐ’)

Name(์ด๋ฆ„)

Manager Approval(๊ด€๋ฆฌ์ž ์Šน์ธ)

Unique Name(๊ณ ์œ  ์ด๋ฆ„)

[์ด ํ•„๋“œ๋Š” ์ž๋™ ์ž…๋ ฅ๋ฉ๋‹ˆ๋‹ค]

Description(์„ค๋ช…)

Discount approver must approve discounts over 15% (ํ• ์ธ ์Šน์ธ์ž๋Š” 15% ์ด์ƒ์˜ ํ• ์ธ์„ ์Šน์ธํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค)

Step Number(๋‹จ๊ณ„ ๋ฒˆํ˜ธ)

1
  1. Next(๋‹ค์Œ)๋ฅผ ํด๋ฆญํ•ฉ๋‹ˆ๋‹ค.
  2. Enter this step if the following(๋‹ค์Œ์˜ ๊ฒฝ์šฐ ์ด ๋‹จ๊ณ„๋ฅผ ์ž…๋ ฅ) ๋ผ๋””์˜ค ๋ฒ„ํŠผ์„ ์„ ํƒํ•˜๊ณ  criteria are met, else approve record(๊ธฐ์ค€์„ ์ถฉ์กฑํ•จ, ๊ทธ๋ ‡์ง€ ์•Š์œผ๋ฉด ๋ ˆ์ฝ”๋“œ๋ฅผ ์Šน์ธ)๋ฅผ ์„ ํƒํ•œ ํ›„, ๋‹ค์Œ ์„ธ๋ถ€ ์ •๋ณด๋ฅผ ์ž…๋ ฅํ•ฉ๋‹ˆ๋‹ค.

Field(ํ•„๋“œ)

Operator(์—ฐ์‚ฐ์ž)

Value(๊ฐ’)

Opportunity: Discount Percentage(๊ธฐํšŒ: ํ• ์ธ์œจ)

greater than(๋ณด๋‹ค ํผ)

15
  1. Next(๋‹ค์Œ)๋ฅผ ํด๋ฆญํ•˜๊ณ  ํ• ๋‹น๋œ ์Šน์ธ์ž ์ •๋ณด๋ฅผ ์™„๋ฃŒํ•ฉ๋‹ˆ๋‹ค.
    • Automatically assign using the user field selected earlier(์ด์ „์— ์„ ํƒํ•œ ์‚ฌ์šฉ์ž ํ•„๋“œ๋ฅผ ์‚ฌ์šฉํ•˜์—ฌ ์ž๋™์œผ๋กœ ํ• ๋‹น) (๊ด€๋ฆฌ์ž) ๋ผ๋””์˜ค ๋ฒ„ํŠผ์„ ์„ ํƒํ•ฉ๋‹ˆ๋‹ค.
    • The approverโ€™s delegate may also approve this request(์Šน์ธ์ž์˜ ๋Œ€๋ฆฌ์ธ๋„ ์ด ์š”์ฒญ์„ ์Šน์ธํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค) ํ™•์ธ๋ž€์„ ์„ ํƒ ํ•ด์ œํ•ฉ๋‹ˆ๋‹ค.
  1. Save(์ €์žฅ)๋ฅผ ํด๋ฆญํ•ฉ๋‹ˆ๋‹ค.
  2. What Would You Like To Do Now?(์ง€๊ธˆ ์–ด๋–ค ์ž‘์—…์„ ์ˆ˜ํ–‰ํ•˜์‹œ๊ฒ ์Šต๋‹ˆ๊นŒ?) ํŽ˜์ด์ง€์—์„œ No, I'll do this later. Take me to the approval process detail page to review what I've just created(์•„๋‹ˆ์š”, ๋‚˜์ค‘์— ์ˆ˜ํ–‰ํ•ฉ๋‹ˆ๋‹ค. ์Šน์ธ ํ”„๋กœ์„ธ์Šค ์„ธ๋ถ€ ์‚ฌํ•ญ ํŽ˜์ด์ง€๋กœ ์ด๋™ํ•˜์—ฌ ๋ฐฉ๊ธˆ ๋งŒ๋“  ํ”„๋กœ์„ธ์Šค๋ฅผ ๊ฒ€ํ† ํ•ฉ๋‹ˆ๋‹ค)๋ฅผ ์„ ํƒํ•˜์„ธ์š”.
  3. Go(์ด๋™)!๋ฅผ ํด๋ฆญํ•ฉ๋‹ˆ๋‹ค.
  4. Approval Steps(์Šน์ธ ๋‹จ๊ณ„) ์„น์…˜์—์„œ New Approval Step(์ƒˆ ์Šน์ธ ๋‹จ๊ณ„)์„ ํด๋ฆญํ•˜๊ณ  ๋‘ ๋ฒˆ์งธ ์Šน์ธ ๋‹จ๊ณ„์— ๊ด€ํ•œ ์„ธ๋ถ€ ์ •๋ณด๋ฅผ ์™„์„ฑํ•ฉ๋‹ˆ๋‹ค.

Field(ํ•„๋“œ)

Value(๊ฐ’)

Name(์ด๋ฆ„)

VP Approval(์ด๊ด„ ์Šน์ธ)

Unique Name(๊ณ ์œ  ์ด๋ฆ„)

[์ด ํ•„๋“œ๋Š” ์ž๋™ ์ž…๋ ฅ๋ฉ๋‹ˆ๋‹ค]

Description(์„ค๋ช…)

VP North American Sales must approve discounts over 40%(๋ถ๋ฏธ ์˜์—… ํŒ€ ์ด๊ด„์€ 40% ์ด์ƒ์˜ ํ• ์ธ์„ ์Šน์ธํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค)

Step Number(๋‹จ๊ณ„ ๋ฒˆํ˜ธ)

2
  1. Next(๋‹ค์Œ)๋ฅผ ํด๋ฆญํ•ฉ๋‹ˆ๋‹ค.
  2. Enter this step if the following(๋‹ค์Œ์˜ ๊ฒฝ์šฐ ์ด ๋‹จ๊ณ„๋ฅผ ์ž…๋ ฅ) ๋ผ๋””์˜ค ๋ฒ„ํŠผ์„ ์„ ํƒํ•˜๊ณ , criteria are met(๊ธฐ์ค€์„ ์ถฉ์กฑํ•จ)์„ ์„ ํƒํ•œ ํ›„, ๋‹ค์Œ ์„ธ๋ถ€ ์ •๋ณด๋ฅผ ์ž…๋ ฅํ•ฉ๋‹ˆ๋‹ค.

Field(ํ•„๋“œ)

Operator(์—ฐ์‚ฐ์ž)

Value(๊ฐ’)

Opportunity: Discount Percentage(๊ธฐํšŒ: ํ• ์ธ์œจ)

greater than(๋ณด๋‹ค ํผ)

40
  1. Next(๋‹ค์Œ)๋ฅผ ํด๋ฆญํ•˜๊ณ  ํ• ๋‹น๋œ ์Šน์ธ์ž ์ •๋ณด๋ฅผ ์™„๋ฃŒํ•ฉ๋‹ˆ๋‹ค.

Field(ํ•„๋“œ)

Value(๊ฐ’)

Select Approver(์Šน์ธ์ž ์„ ํƒ)

Automatically assign to approver(s)(์Šน์ธ์ž์—๊ฒŒ ์ž๋™ ํ• ๋‹น)

User(์‚ฌ์šฉ์ž)

Allison Wheeler

Approve or reject based on the FIRST response(์ฒซ ์‘๋‹ต์— ๋”ฐ๋ผ ์Šน์ธ ๋˜๋Š” ๊ฑฐ๋ถ€)

select(์„ ํƒ)

Approverโ€™s delegate may also approve this request(์Šน์ธ์ž์˜ ๋Œ€๋ฆฌ์ธ๋„ ์ด ์š”์ฒญ์„ ์Šน์ธํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค)

deselect(์„ ํƒ ํ•ด์ œ)

Reject Behavior(๋™์ž‘ ๊ฑฐ๋ถ€)

Perform all rejection actions for this step AND all final rejection actions (Final Rejection)(์ด ๋‹จ๊ณ„์— ๋Œ€ํ•œ ๋ชจ๋“  ๊ฑฐ๋ถ€ ์ž‘์—…๊ณผ ๋ชจ๋“  ์ตœ์ข… ๊ฑฐ๋ถ€ ์ž‘์—…(์ตœ์ข… ๊ฑฐ๋ถ€)์„ ์ˆ˜ํ–‰ํ•ฉ๋‹ˆ๋‹ค)

  1. Save(์ €์žฅ)๋ฅผ ํด๋ฆญํ•ฉ๋‹ˆ๋‹ค.
  2. What Would You Like To Do Now?(์ง€๊ธˆ ์–ด๋–ค ์ž‘์—…์„ ์ˆ˜ํ–‰ํ•˜์‹œ๊ฒ ์Šต๋‹ˆ๊นŒ?) ํŽ˜์ด์ง€์—์„œ No, I'll do this later. Take me to the approval process detail page to review what I've just created(์•„๋‹ˆ์š”, ๋‚˜์ค‘์— ์ˆ˜ํ–‰ํ•ฉ๋‹ˆ๋‹ค. ์Šน์ธ ํ”„๋กœ์„ธ์Šค ์„ธ๋ถ€ ์‚ฌํ•ญ ํŽ˜์ด์ง€๋กœ ์ด๋™ํ•˜์—ฌ ๋ฐฉ๊ธˆ ๋งŒ๋“  ํ”„๋กœ์„ธ์Šค๋ฅผ ๊ฒ€ํ† ํ•ฉ๋‹ˆ๋‹ค)๋ฅผ ์„ ํƒํ•˜์„ธ์š”.
  3. Go(์ด๋™)!๋ฅผ ํด๋ฆญํ•ฉ๋‹ˆ๋‹ค.
  4. Activate(ํ™œ์„ฑํ™”)์™€ OK(ํ™•์ธ)๋ฅผ ์ฐจ๋ก€๋กœ ํด๋ฆญํ•ฉ๋‹ˆ๋‹ค. ์ฐธ๊ณ : ์ด ์Šน์ธ ํ”„๋กœ์„ธ์Šค์—์„œ ์•„์ง ํ•ด์•ผ ํ•  ์ž‘์—…์ด ์•ฝ๊ฐ„ ๋‚จ์•„ ์žˆ๊ธฐ ๋•Œ๋ฌธ์— ์ด ํ™œ์„ฑํ™”๋Š” ๋‹ค์†Œ ์ด๋ฅธ ๊ฐ์ด ์žˆ์Šต๋‹ˆ๋‹ค. ๊ทธ๋Ÿฌ๋‚˜ ์ด๋ฅผ ํ†ตํ•ด ์ด ํ”„๋กœ์ ํŠธ ๋‹จ๊ณ„๋ฅผ ์„ฑ๊ณต์ ์œผ๋กœ ์™„๋ฃŒํ–ˆ๋Š”์ง€ ํ™•์ธํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ๋‹ค์Œ ๋‹จ๊ณ„๋ฅผ ์‹œ์ž‘ํ•  ๋•Œ๋Š” ์Šน์ธ ํ”„๋กœ์„ธ์Šค๋ฅผ ๋น„ํ™œ์„ฑํ™”ํ•˜๊ฒŒ ๋ฉ๋‹ˆ๋‹ค.

์ข‹์Šต๋‹ˆ๋‹ค. ์ดˆ๊ธฐ ์Šน์ธ ์ž‘์—…์„ ์ž˜ ๋งˆ์น˜์…จ์Šต๋‹ˆ๋‹ค. ์ด์ œ ์ตœ์ข… ๋‹จ๊ณ„๊ฐ€ ๋‚จ์•˜์Šต๋‹ˆ๋‹ค. ์ด ํ”„๋กœ์ ํŠธ์˜ ๋งˆ์ง€๋ง‰ ๋‹จ๊ณ„์—์„œ๋Š” ์ตœ์ข… ์Šน์ธ ๋ฐ ๊ฑฐ๋ถ€ ์ž‘์—…์„ ์ฒ˜๋ฆฌํ•ด ๋ณด๊ฒ ์Šต๋‹ˆ๋‹ค.

Salesforce ๋„์›€๋ง์—์„œ Trailhead ํ”ผ๋“œ๋ฐฑ์„ ๊ณต์œ ํ•˜์„ธ์š”.

Trailhead์— ๊ด€ํ•œ ์—ฌ๋Ÿฌ๋ถ„์˜ ์˜๊ฒฌ์— ๊ท€ ๊ธฐ์šธ์ด๊ฒ ์Šต๋‹ˆ๋‹ค. ์ด์ œ Salesforce ๋„์›€๋ง ์‚ฌ์ดํŠธ์—์„œ ์–ธ์ œ๋“ ์ง€ ์ƒˆ๋กœ์šด ํ”ผ๋“œ๋ฐฑ ์–‘์‹์„ ์ž‘์„ฑํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

์ž์„ธํžˆ ์•Œ์•„๋ณด๊ธฐ ์˜๊ฒฌ ๊ณต์œ ํ•˜๊ธฐ