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Omni-Channel Routing and Digital Engagement
모듈

Omni-Channel Routing and Digital Engagement

Prepare your contact center for the multi-channel world.

시작
+200포인트
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서비스 담당자
~20분

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  • 비즈니스 운영
  • 고객 서비스

제품

  • Service Cloud
+200포인트
기초
서비스 담당자
~20분
~20분

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