Dive Into Agentforce Communications
Learning Objectives
After completing this unit, you’ll be able to:
- Identify the components of Agentforce Communications.
- Outline the purpose, functions, and benefits of each component.
- Explain how Agentforce Communications fits into your company ecosystem to transform your business.
Solution Components
Now that you know what you can achieve with Agentforce Communications, it's time to start thinking about how. Let’s start with the solution map, shown here. Click each solution component to find out more.
Agentforce Communications and Salesforce
Agentforce Communications integrates with Agentforce Marketing, Sales, and Service to provide functionality specific to the communications industry. It uses analytics and artificial intelligence (AI) to give personalized service to your customers.
Watch this example of a customer interaction with QuadStar to see how the different Salesforce products work together to give outstanding cross-channel customer service.
Notice how seamlessly the Marketing, Sales, Service, and Communications worked together to optimize the customer experience across multiple channels.
Agentforce Communications and Your Ecosystem
To paraphrase John Donne, no Salesforce product is an island. You’ll want to integrate the fantastic functionality of Agentforce Communications with other systems to ensure the data and processes in your organization all work together smoothly.
Salesforce supports most business operations, but what if you want to use your number reservation system with Agentforce Communications? Or a credit check application? In this case, use OmniStudio and APIs to integrate your third-party applications. The solution gives you industry-standard APIs, including TMF620 and TMF645 APIs, which come out of the box to help automate your processes for faster, more accurate service.