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+1,700 punti
Itinerario

Make Service Cloud Smarter

Enhance your customer service with Einstein Bots and other artificial intelligence (AI) features.

~2 ore 5 minuti
+300 punti
Modulo

Einstein for Service Rollout Strategies

Create rollout strategies to solve cases quickly with AI.

~15 minuti
+300 punti
Modulo

Einstein Reply Recommendations for Service

Solve cases smartly with Einstein Reply Recommendations.

~15 minuti
+300 punti
Modulo

Einstein Bots Basics

Learn how to make customer service smarter and easier with chatbots.

~30 minuti
+300 punti
Modulo

Einstein Classification Apps for Service

Improve case data with predictive intelligence and save your support agents time.

~20 minuti
+200 punti
Modulo

Einstein Next Best Action

Recommend offers and actions at the point of maximum impact.

~30 minuti
+300 punti
Modulo

Einstein Article Recommendations for Service

Recommend articles to service agents in real time with Einstein Article Recommendations.

~15 minuti
~2 ore 5 minuti