Build with Agentforce for Service
Layer generative AI on your service org with Einstein, Agentforce, and Data Cloud.
Recommend Articles and Replies with Einstein
Learn how 2Einstein surfaces the right knowledge article for each open case.
Build a model that recommends relevant knowledge articles and speeds up case resolution.
Recommend articles to service agents in real time with Einstein Article Recommendations.
Configure data, train your model, and deploy article recommendations to reps.
Learn how AI-drafted replies help reps.
Generate AI-drafted replies so reps respond faster with consistent messaging.
Use Einstein Service Replies to enhance service efficiency.
Close Cases Faster with Service Assistant
Discover how Service Assistant helps service reps close cases faster and increases their efficiency.
Scopri in che modo l’Assistente servizio aiuta gli addetti all’assistenza a chiudere più velocemente i casi.
Review the necessary data and permission requirements for Service Assistant.
Usa l’IA per fornire agli addetti riepiloghi dei casi e una guida alla loro risoluzione radicata nel contesto dei tuoi dati.
Validate your Service Assistant configuration and simulate agent guidance.
Build and Deploy an Agentforce Service Agent
Learn how Agentforce Service Agents handle customer requests autonomously.
Scopri come Agentforce utilizza salvaguardie e principi per l’IA responsabile per creare un’IA etica.
Learn how Agentforce Service agents intelligently support your customers.
Scopri come gli agenti IA aiutano i clienti con risposte autonome e naturali radicate nel contesto dei dati.
Set up an AI-powered Help Agent for your website, help portal, or voice channel.
Apprendi le best practice per pianificare un agente IA efficace e affidabile.
Establish Service Context With Data 360
Discover how Trusted Context grounds agent responses in your enterprise data.
Ingest, harmonize, unify, and analyze streaming and batch data with Data 360.
Unlock crucial data for your agents and supervisors with Data 360.
Define roles and review your existing data to prepare your organization for Data 360.
Unify all customer service data for a 360-degree view of your customers.
Set up your account and connect data sources to support your company’s business needs.
Unisci dati armonizzati e IA generativa per creare potenti interazioni e automazioni.
Scopri di più
Dai uno sguardo ad altri prodotti Salesforce per vedere in che modo possono aiutarti a creare customer journey personalizzati e prendere decisioni basate sui dati.