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Contact Center Operations
Module

Contact Center Operations

Optimize agent capacity and create collaborative workplace climates.

Commencer
+ 400 points
basique
Spécialiste service
Environ 25 min

Compétences acquises tout au long du parcours

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  • Amélioration et optimisation des processus
  • Planification
  • Opérations commerciales
  • Service client

Produits

  • Service Cloud

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