See What’s New with Customer Success
Learning Objectives
After completing this unit, you’ll be able to:
- Explain how to measure customer success and provide recommendations for improvements.
- Describe how customers can quickly access expert support.
- Explain how to provide guidance for architecture risk areas.
Customer Success Score
Customer Success
Signature Success Plan customers can now directly access their Salesforce Customer Success Score in the Help portal. The Score measures their success on Salesforce and provides actionable recommendations to improve business outcomes.
Learn more about Customer Success Score.
Enhanced Annual Technical Health Review (ATHR)
Customer Success
The Signature Success Plan has enhanced the Annual Technical Health Review (for Sales, Service, and Platform) to include analysis and guidance for architecture risk areas.
Learn more about Enhanced Annual Technical Health Review (ATHR).
Proactive Monitoring Alert for Search Performance
Customer Success
Signature Success Plan has enhanced Proactive Monitoring to detect degraded or long-running application searches on the platform (for Sales, Service, and Platform Clouds).
Learn more about Proactive Monitoring Alert for Search Performance.
Signature Success Plan for Marketing Cloud Personalization
Customer Success
The Signature Success Plan is now available to Marketing Cloud Personalization customers. With Signature, Marketing Cloud Personalization customers get the deepest level of partnership and the fastest access to support from certified Salesforce experts.
Learn more about Signature Success Plan for Marketing Cloud Personalization.