Skip to main content From 16:00 UTC on January 17, 2026, to 20:00 UTC on January 17, 2026, we will perform planned maintenance on the Trailhead, myTrailhead, and Trailblazer Community sites. During the maintenance, these sites will be unavailable, and users won't be able to access them. Please plan your activities around this required maintenance.
Contact Center Operations
Módulo

Contact Center Operations

Optimize agent capacity and create collaborative workplace climates.

Iniciar
+400 puntos
Básico
Servicio al cliente
~25 minutos

Habilidades que obtendrá

Complete la insignia para ampliar su experiencia. Más información
  • Mejora y optimización de procesos
  • Programación
  • Operaciones empresariales
  • Servicio de atención al cliente

Productos

  • Service Cloud

Descubrir más