+1,200 points

Trail

Manage Programs with Nonprofit Cloud

Improve your service delivery with Salesforce for Nonprofits.

~3 hrs 50 mins

+400 points

Module

Program Management with Nonprofit Cloud

Track and optimize your services with the Program Management Module.

~1 hr 20 mins

Manage Nonprofit Programs with Salesforce

~10 mins

Set Up Nonprofit Services in Program Management Module (PMM)

~20 mins

Streamline Program Work with PMM

~25 mins

Track Service Delivery with PMM Reporting

~25 mins

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+400 points

Module

Human Services with Nonprofit Cloud Case Management

Streamline day-to-day tasks and improve client service with Nonprofit Cloud.

~1 hr 20 mins

Explore Nonprofit Cloud Case Management

~15 mins

Track Work Using Nonprofit Cloud Case Management

~20 mins

Create and Update Client Case Plans

~25 mins

Record Client Assessments

~20 mins

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+400 points

Module

Nonprofit Client Services with Service Cloud

Explore how to use Service Console to assist your nonprofit clients.

~1 hr 10 mins

Use Service Cloud for Nonprofit Hotlines and Helpline

~15 mins

Explore Service Console

~10 mins

Create and Manage Cases

~20 mins

Make and Track Calls with Lightning Dialer

~25 mins

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~3 hrs 50 mins