ABOUT THE EXAM
The Salesforce Associate certification is designed for individuals who have a fundamental awareness of how an integrated CRM platform solves the challenge of connecting departments and customer data, and who may have up to 6 months of Salesforce user experience. Understanding reporting, user administration, sharing, customization, and data management at a foundational level is also beneficial, but technical expertise is not required.
Get the Exam Guide
Get the Exam Guide
Study & Prepare
Learn at your own pace with a learning path designed just for you.
~34 hrs
Trailmix - Salesforce Trailhead
Preparing for your Salesforce Certified Associate credential? Check out this trailmix that has been curated to help you get exam ready!
~50 mins
Module - Salesforce Trailhead
Use scenarios and interactive flashcards to study for the Associate certification exam.
Join the community
Collaborate and study with fellow Trailblazers in the Trailblazer Community
Learn the skills
Learn with Salesforce experts and use the community to help you succeed.
Classes and Workshops
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3 Modules
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Configure Service Cloud to optimize case management, knowledge sharing, and analytics.