Get to Know Salesforce
Transform your business and create deeper customer relationships with Salesforce.
Learn how Salesforce helps your business build stronger relationships with your customers.
Learn how the Customer 360 Platform has innovation and flexibility built right in.
See how Salesforce improves developer productivity with the Customer 360 Platform.
Connect with other Trailblazers by exploring the Trailblazer Community.
Discover Sales Cloud
Grow your business and boost productivity with Sales Cloud.
Grow your business, boost productivity, and make smart decisions with Sales Cloud.
Optimize Salesforce with the right combination of products for your sales teams.
Learn how AI can automate your prospecting, supercharge your inbox, and streamline customer meetings.
Empower Managers and Agents with Service Cloud
Optimize your service center, answer questions everywhere, resolve cases fast, and delight your customers.
Supercharge your agents with omni-channel tools and an intelligent service platform.
Move from human to digital-first service to deliver proactive support, provide 24/7 service, and lift CSAT with Service Cloud.
Get to Know Marketing Cloud Engagement
Craft 1-to-1 consumer experiences across email, mobile, social, advertising, and the web with Marketing Cloud Engagement.
Create customer experiences that strengthen relationships and grow your business.
Explore our powerful suite of products and start building your digital marketing strategy.
Build an effective digital marketing team with the right mix of skills.
Review the Marketing Cloud Engagement release schedule and prepare for releases.
Prepare Your Data for AI
Successfully implement AI with the Einstein Trust layer, enhanced data quality, and optimized data sets.
Discover strategies for assessing and improving the quality of your data in Salesforce.
Discover Data Cloud, the real-time platform for customer magic.
Use Data Cloud to create personalized, real-time experiences across Salesforce and beyond.
Create and schedule complex data transformations using batch data transforms.
Learn the fundamentals of data mapping, identity resolution, and unified records.
Learn how the Einstein Trust Layer protects your generative AI data.
Get Smart with Salesforce Einstein
See how AI is transforming CRM with smart predictions, intelligent recommendations, and timely automation.
Remove bias from your data and algorithms to create ethical AI systems at your company.
Learn how to make customer service smarter and easier with chatbots.
Discover how generative AI and Einstein are transforming the future of sales.
About this Trail
Learn how you can transform your business with the Salesforce Customer 360. You’ll discover how to boost productivity with Sales Cloud, optimize your service center with Service Cloud, create world-class experiences with Marketing Cloud Engagement, and amplify it all using AI. In this trail, you will gain skills in app development, business intelligence, customer service, digital marketing, AI, sales management, and more.
Discover More
Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.