Skip to main content From 16:00 UTC on January 17, 2026, to 20:00 UTC on January 17, 2026, we will perform planned maintenance on the Trailhead, myTrailhead, and Trailblazer Community sites. During the maintenance, these sites will be unavailable, and users won't be able to access them. Please plan your activities around this required maintenance.
Call Center Integration for Lightning Experience
Module

Call Center Integration for Lightning Experience

Take customer calls by integrating your phone channel and service console.

Start
+1,100 points
Foundational
Customer Service Professional
~35 mins

Skills you will gain

Complete the badge to build your expertise. Learn More
  • System Design and Implementation
  • App Development and Engineering Practices
  • Customer Service

Products

  • Service Cloud
+1,100 points
Foundational
Customer Service Professional
~35 mins
~35 mins

Discover More

Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.