Streamline Internal Workflows for Constituent Interactions
Learning Objectives
After completing this unit, you’ll be able to:
- List some common challenges that public sector authorities face.
- Describe the benefits of using Public Sector Solutions.
- Outline the five broad phases of any authorization process.
Before You Start
Before you start this module, consider completing the following recommended content.
Licensing and Permitting
What do opening a business, driving a car, and throwing a parade have in common? You guessed it! They all require a license or permit from a government agency. Authorization is a vital tool that governments use to maintain public safety, protect consumers, and safeguard the environment.
As a public official in charge of authorization, regulation, or compliance, your job is to ensure that businesses and individuals adhere to the standards outlined by laws and regulations. On any given day, you review applications, conduct inspections, award permits, and grant or revoke licenses. You may handle all types of authorizations, including business license applications, occupational licenses, land permits for parking, asset permits, and so on.
Unfortunately, agencies often lack the necessary systems and tools to provide efficient and transparent licensing and permitting services. Paper forms, spreadsheets, manual data entry, and disconnected systems slow the pace of work. And they often lead to errors and headaches. This leads to frustration for applicants, who often depend on authorization to do their jobs or perform everyday tasks. In the modern digital landscape of online applications, customer self-service, and automated workflows, constituents expect more from government authorization processes.
Public Sector Solutions increases constituent engagement and streamlines internal workflows, such as citizen outreach, application reviews, and issuance and renewal of licenses and permits.
Note: This module focuses on the Licensing and Permitting Management, and Inspections Management features in Public Sector Solutions. It doesn’t cover the capabilities of Emergency Program Management (EPM) for Public Sector. To learn more about EPM capabilities, check out the Emergency Program Management for Public Sector article in Help.
The Key Challenges
Let’s break down the key issues and challenges that citizens and public officials face when it comes to the authorization process.
In this module, you learn how Public Sector Solutions helps to simplify any government authorization process at the local, regional, and even national level. This Salesforce solution covers you for any scenario, whether it’s an authorization from a city government or one that must be managed by state or federal agencies.
Public Sector Solutions removes bureaucratic red tape by increasing collaboration across government departments and breaking up silos of data.
The Five Stages of Authorization
Public Sector Solutions can help government agencies through the five broad stages of any constituent-government interaction journey.
- Outreach by citizens
- Intake of applications
- Review and approval of licenses and permits
- Inspections of businesses and facilities or assessments of individuals
- Issuance and renewal based on violations and enforcement actions
In the following units, you look at some examples of how Public Sector Solutions streamlines processes related to individual and business licensing and permitting. Keep in mind that the platform is flexible and extensible, so you can configure and customize end-to-end flows for any type of authorization, including marriage registrations, occupational licenses, land permits for parking, training certifications, and more.
Next, you see two of the key features of Public Sector Solutions, specifically the License and Permit Management app and the Inspections Management app, in action.