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+400 points
Module
Customer Retention for Managers
Learn how to coach agents effectively and create your dream service workforce.
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~45 mins
Manage Dissatisfied Customers in the Contact Center
~10 mins
Incomplete
Deliver Proactive Customer Service
~15 mins
Incomplete
Create a Stronger Contact Center Workforce
~10 mins
Incomplete
Motivate Contact Center Agents
~10 mins
Incomplete
~45 mins
Available on the following trail
Build Your Customer Service Management Toolkit