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+400 points
Module
Contact Center Operations
Optimize agent capacity and create collaborative workplace climates.
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~25 mins
Improve Contact Center Efficiency with Workforce Management
~5 mins
Incomplete
Create a Climate for Collaboration
~10 mins
Incomplete
Manage Temporary Service Agents
~5 mins
Incomplete
Manage Remote Service Agents
~5 mins
Incomplete
~25 mins
Available on the following trail
Build Your Customer Service Management Toolkit