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Contact Center Operations
Module

Contact Center Operations

Optimize agent capacity and create collaborative workplace climates.

Start
+400 points
Beginner
Customer Service Professional
~25 mins

Skills you will gain

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  • Process Improvement and Optimization
  • Scheduling
  • Business Operations
  • Customer Service

Products

  • Service Cloud
+400 points
Beginner
Customer Service Professional
~25 mins
~25 mins

Available on the following trail