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Contact Center Design and Setup
Module

Contact Center Design and Setup

Learn Salesforce-tested strategies to build a contact center fast.

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+300 points
Foundational
Customer Service Professional
~20 mins

Skills you will gain

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  • System Design and Implementation
  • Business Operations
  • Customer Service

Products

  • Service Cloud
+300 points
Foundational
Customer Service Professional
~20 mins
~20 mins

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