Skip to main content From 16:00 UTC on January 17, 2026, to 20:00 UTC on January 17, 2026, we will perform planned maintenance on the Trailhead, myTrailhead, and Trailblazer Community sites. During the maintenance, these sites will be unavailable, and users won't be able to access them. Please plan your activities around this required maintenance.
Communication Skills for Customer Service Agents
Module

Communication Skills for Customer Service Agents

Learn effective communication techniques and best practices for engaging with customers.

Start
+300 points
Foundational
Customer Service Professional
~20 mins

Skills you will gain

Complete the badge to build your expertise. Learn More
  • Communication
  • Customer Service

Products

  • Service Cloud
+300 points
Foundational
Customer Service Professional
~20 mins
~20 mins

Available on the following trail

Discover More

Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.