Skip to main content Take our 5-minute Community Survey. Open now through November 30. Click here to participate.
Communication Skills for Customer Service Agents
Module

Communication Skills for Customer Service Agents

Learn effective communication techniques and best practices for engaging with customers.

Start
+300 points
Foundational
Customer Service Professional
~20 mins

Skills you will gain

Complete the badge to build your expertise. Learn More
  • Communication
  • Customer Service

Products

  • Service Cloud
+300 points
Foundational
Customer Service Professional
~20 mins
~20 mins

Available on the following trail

Discover More

Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.