Hello!
I completed this badge but when testing, i dont have the text box to send an email ar attach the article. I took all the steps and received the points but the setting didnt work the email box just isnt there. I noticed that some changes where made to the content of the badge when comparing to the video to follow along. Can you say what happened?
#Trailhead Challenges
My employer is consolidating tools to the Salesforce platform across many departments. As the company KM Manager, I have been tasked with migrating our existing knowledge base to Salesforce. I started the Setup & Manage Salesforce Knowledge unit, which is helpful. However, I've reached a point in the "Manage Cases Using Articles" section that presumes I should have set up certain custom cases previously. The problem is there's nowhere I can find a list of Prerequisite Trails (e.g., before starting this module, you should complete X and Y). Does such a flow exist somewhere? While some departments have used Salesforce for other functions, it's a new tool for me and my team. The Playground concept is fantastic, and I appreciate the hands-on, guided learning. But it's a little frustrating to reach a point that presumes something outside the module was already completed when it hasn't been done yet.
Forum Ambassador
Hello @Kenneth Nuckols
you don't need prerequisites here. Just make sure you have well created the case as requested at the beginning of the same unit ("Create a case" section, after the introduction).
Then make sure that you use a list view as "All Cases" allowing you to see all cases with no filters.
PS : below the instructions from the " Create a Case" section :
Create a Case
Next, create an inquiry case for Edge Communications.
Eric