I'm not going to complain about a product, just that MIAW didn't work out for us. What other products work well with Knowledge and can be live on our site (not Experience Cloud).
1 个回答
Hey @Roxanne Gray
As per my experience with live chat implementation, here are some chat providers that work well with Salesforce Knowledge and can be integrated into your website (outside of Experience Cloud)
Zendesk Chat
Intercom
LiveAgent
Drift
Freshchat
These solutions integrate with Salesforce, allowing access to Knowledge Base articles and providing efficient live chat support.
Please let me know if you need any further clarifications!
