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Topics#Customer ServiceJeff Woody 的问题
Jeff Woody 提问于 #Customer Service
2013年11月12日 14:54

How can I make a workflow rule trigger only once?

I have a workflow rule (for Cases) that updates a Date field when certain criteria are met.  This works fine when the criteria are initially met, and my date field is updated correctly.  However, when the case is later modified, if the criteria are met again my date field is updated again.  Is there a way to have workflow rules evaluated up until the criteria is met, but not again?
3 个回答
  1. Jeff Woody
    2013年11月13日 01:47
    Thanks for the quick responses!  Shivanath, I did have it set up that way but it kept updating the date field to a new date/time because subsequent changes to the case also met my workflow criteria.

     

    Jimmy, your idea works perfect.  Why didn't I think of that?! 

     

    Thanks again guys; very much appreciated!
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