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Support Customers in Enhanced Channels
学习路径

Support Customers in Enhanced Channels

Modernize your customer service with Enhanced Messaging and Enhanced Chat.

开始

您将获得的技能

完成学习路径以构建您的专业技能。 了解更多
  • 商业运营
  • 客户服务
  • 流程改进和优化
  • 应用程序和 Web 设计
  • 用户界面和用户体验设计
  • 显示更多
  • 商业运营
  • 客户服务
  • 流程改进和优化
  • 应用程序和 Web 设计
  • 用户界面和用户体验设计
  • 整合管理
  • 客户管理
  • 技术支持和服务
  • 变更管理
  • 客户沟通
  • 社交媒体
  • 显示更少

产品

  • Service Cloud
此学习路径可能包含仅以英文提供的内容。 了解更多
+1,900 分
专业级
管理员
~3 小时 8 分钟

Explore Enhanced Channels

模块
Salesforce Messaging

Discover the benefits and capabilities of Service Cloud's Messaging portfolio.

+300 分
~25 分钟
video
视频
Help Customers in Enhanced Channels

Explore five ways that reps can work more efficiently in enhanced channels.

Vidyard
~5 分钟 •
标记为完成
文章
Accessing Conversation Data

Learn how to access data from enhanced channels at scale.

~3 分钟 •
标记为完成

Message with Customers in Enhanced Channels

模块
Upgrading to Enhanced Messaging

Learn how and when to upgrade your standard WhatsApp, Facebook Messenger, or SMS channels.

+300 分
~20 分钟
模块
WhatsApp for Service Cloud

Modernize your customer support experience with an enhanced WhatsApp channel in Messaging.

+400 分
~1 小时
模块
Migrating from Legacy Chat to Enhanced Chat

Learn why and how to migrate to enhanced Chat–formerly Messaging for In-App and Web.

+300 分
~20 分钟
video
视频
Migrate from Legacy Chat to Enhanced Chat

Walk through a migration to Enhanced Chat.

Vidyard
~5 分钟 •
标记为完成
模块
Enhanced Chat Optimization

Explore features that improve your Enhanced Chat experience.

+500 分
~35 分钟
文章
Enhanced Chat FAQ

Review frequently asked questions about Enhanced Chat.

~10 分钟 •
标记为完成

Route Smarter with Enhanced Omni-Channel

模块
Enhanced Omni-Channel: Quick Look

Elevate customer service with Enhanced Omni-Channel.

+100 分
~5 分钟

了解更多

查看其他 Salesforce 产品，了解它们如何帮助您创建更个性化的客户体验之旅并做出以数据为主的决策。