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See What’s New with MuleSoft, Analytics, Communications, and Media

Learning Objectives

After completing this unit, you’ll be able to:

  • Describe how to integrate unstructured data from repositories like Google Drive and SharePoint into Data Cloud for personalized customer interactions
  • Explain how you can use Flow enhancements to prepopulate instances, debug errors, and streamline automation processes
  • Define how to design and implement AsyncAPIs to support real-time, event-driven application integration
  • Explain how you can optimize development by generating and refining code for integration flows using natural language prompts

MuleSoft Direct for Data Cloud

MuleSoft

Ground your AI prompts with organizational information for faster, more personalized customer interactions by surfacing unstructured data from knowledge repositories like Google Drive and SharePoint into Data Cloud.

Integrations Setup page for MuleSoft Instance.

Learn more about MuleSoft Direct for Data Cloud.

AsyncAPI Support

MuleSoft

Unlock real-time communication with end-to-end support for event-driven application integration. Design, govern, discover, and implement AsyncAPIs on a unified platform.

Learn more about AsyncAPI Support.

Einstein for Anypoint Code Builder

MuleSoft

Jump-start development by using natural language to generate code for integration flows, with optimizations for MuleSoft connectors.

Example natural language prompt and generated code for an integration flow.

CRMA Slack App: Multi-Org Connect

Analytics

Empower everyone in Slack with data insights by connecting your CRM Analytics Slack app to multiple orgs.

Multi-Data Spaces

Analytics

CRM Analytics Direct Data for Data Cloud allows you to query Data Cloud seamlessly without setting up connectors or moving data. Now, you can connect to Multi-Data Spaces and to your remote Data Cloud.

One-Click Download

Analytics

Get to your download data screen with one click from your CRM Analytics Dashboards.

More Filter Options

Analytics

Simplify data analysis and improve your data quality with new filtering capabilities. CRM Analytics filters now have added options: Does not contain, Does not start with, Ends with, and Does not end with.

Table Enhancements: Formatting and Sorting

Analytics

With our improved table controls, you can now customize header alignment and formatting. Improve productivity with our new quick sorting feature for a more organized view of your data.

Data Cloud for Communications

Communications

Generate a robust customer view by ingesting actionable data from multiple back-office systems. Enrich console views so any team can take action. With prebuilt connectors, IT teams can develop and support integrated views more easily.

Robust customer view with integrated data

Learn more about Data Cloud for Communications.

Salesforce Pricing for Communications

Communications

With a drag-and-drop pricing editor built on the Agentforce Action Platform, you can more rapidly configure pricing and offers. No-code configuration allows you to create context rules based on any field in Salesforce, ensuring accuracy and compliance.

Einstein Quick Quote

Communications

Generate complex enterprise quotes faster and more accurately. Using customer, product catalog, and availability data, it’s possible to automate validation and serviceability checks to receive recommended best products with generative AI.

Learn more about Einstein Quick Quote.

Salesforce Contracts for Communications

Communications

The Agentforce Action Platform enhances contract capabilities. Streamline contract creation with preapproved templates to ensure compliance. Collaborate on amendments and enable intelligent contract authoring and clause generation.

Media Plan Bundle Enhancements

Media

Maximize return on ad spend (ROAS) with new cross-media bundle support. Effortlessly curate and manage advertising packages across digital, print, radio, and more to deliver comprehensive, integrated proposals that drive advertiser revenue.

Learn more about Media Plan Bundle Enhancements.

RFP Ingestion Tool

Media

Streamline your request for proposal (RFP) response process with the advanced RFP Ingestion Tool. Quickly extract essential details, generate editable drafts tagged to an opportunity record to speed up turnaround times, and transform ad sales proposals.

Learn more about RFP Ingestion Tool.

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