See What’s New: Agentforce, Data 360, Agentforce Sales

Learning Objectives

After completing this unit, you’ll be able to:

• Describe the latest features and enhancements for Agentforce, Data 360, and Agentforce Sales.
  

Agentforce

Agentforce Builder

Build, test, and refine agents in a single, conversational workspace. Start building with AI guidance, then refine your work in a document-like editor with autocomplete, a low-code canvas, or a pro-code script view.

Agentforce Voice

Agentforce Voice now supports Session Initiation Protocol (SIP), enabling seamless integration with your existing enterprise phone systems.

Agent Health Monitoring

Achieve operational control and stop silent failures with Agent Health Monitoring. Proactively monitor agent error rate, latency, and escalation rate with near real-time alerts, empowering immediate, targeted intervention 24/7.

Data 360

Agentic Setup and Data Management

Accelerate complex tasks using natural language, orchestrate your data pipeline with smart suggestions, and empower users with varying levels of expertise.

Salesforce Unified Lineage

Track data movement and dependencies from source to activation through a visual bird’s-eye view that simplifies issue resolution, ensures accuracy, and strengthens governance across your enterprise data network.

Notebook AI

Curate dedicated repositories for knowledge creation and cross-collaboration on sensitive or short-term projects, keeping data secure, organized, and under enterprise control.

Agentforce Sales

Sales Workspace

Sales Workspace is a new AI-powered hub for sellers in Agentforce Sales, uniting agents, analytics, and predictive insights to guide reps, automate tasks, and keep them focused on high-value customer work.

Account Management

Empower sellers to manage their business with the insights and recommendations they need, right when they need them. From prioritizing the right accounts to uncovering opportunities, your sales agent helps drive success at every stage of the customer lifecycle.

Prospecting

Agentforce can now prospect 24/7 for a pipeline of qualified leads that enrich your existing Salesforce data and research across existing and new accounts. Build a prioritized list of prospects—available in CRM and Slack—that meet sellers’ criteria.