+400 points
Module
Service Cloud Basics
Supercharge your agents with omni-channel tools and an intelligent service platform.
~25 mins
+400 points
Module
Agentforce for Service
Learn how AI agents help customers via autonomous, natural responses grounded in data.
~25 mins
+500 points
Project
Quick Start: Build a Service Agent with Agentforce
Create a service agent to assist with recommendations and bookings.
~30 mins
