Skip to main content Join us at TDX in San Francisco or on Salesforce+ on March 5-6 for the Developer Conference for the AI Agent Era. Register now.
+600 points
Trail

Empower Managers and Agents with Service Cloud

Optimize your service center, answer questions everywhere, resolve cases fast, and delight your customers.

~45 mins
+500 points
Module

Salesforce Customer Service Strategies

Learn how Salesforce uses Service Cloud to deliver great customer service.

~25 mins
+2,600 points
Trail

Build Your Customer Service Management Toolkit

Get the best in customer service management education, from agent coaching methods to updates on the latest technology.

~2 hrs 40 mins
+300 points
Module

Service Cloud Agent Experience

Discover how agents use the Service console to close customer cases fast.

~25 mins
+300 points
Module

Communication Skills for Customer Service Agents

Learn effective communication techniques and best practices for engaging with customers.

~20 mins