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+100 points
Module

Customer Service with Salesforce: Quick Look

Learn how Salesforce helps you deliver faster, more personalized service.

~5 mins
+11,200 points
Trail

Get Started with Service Cloud for Lightning Experience

Improve the productivity of your customer service team by moving your org to Lightning Experience.

~10 hrs 40 mins
+600 points
Trail

Empower Managers and Agents with Service Cloud

Optimize your service center, answer questions everywhere, resolve cases fast, and delight your customers.

~45 mins
+200 points
Module

Service Cloud Rollout Strategy

Create a blueprint to implement Service Cloud successfully.

~15 mins
+1,900 points
Trail

Make Service Cloud Smarter

Enhance your customer service with Einstein Bots and other artificial intelligence (AI) features.

~1 hr 55 mins
+3,500 points
Trail

Enhance Service Cloud with Lightning Knowledge

Give agents the right information, at the right time, and in the right format to close cases.

~5 hrs 40 mins
+5,400 points
Trail

Expand Service Cloud with Digital Engagement

Engage with customers on their favorite communication platforms.

~5 hrs 50 mins
+2,100 points
Trail

Get on the Road with Field Service

Learn how Field Service can help you manage all the moving parts of a successful field service center.

~3 hrs
+5,400 points
Trail

Supercharge Field Service

Increase field service team productivity with the dispatcher console.

~7 hrs 10 mins
+10,000 points
Superbadge

Service Cloud Specialist

Configure Service Cloud to optimize case management, knowledge sharing, and analytics.

~6 hrs