Strategy Designer Overview
Exam Guide, Scheduling your Exam, Recommended Courses, and Quick Facts.
Value Design
Exam Weight 32%
Challenge Framing and Scoping
Learn best practices for framing and scoping a challenge and defining success.
Research for Strategy Design
Learn why research and discovery are fundamental to strategy design.
Strategic Vision Creation
Learn how to analyze and narrow solution concepts to create a project vision.
Go-to-Market Planning
Discover best practices for product roadmapping and bringing your idea to market.
Digital Transformation
Explore trends causing companies to transform their products and customer relationships.
Organizational Alignment (V2MOM)
Use the V2MOM process to get aligned on goals and strategies across the company.
Jobs to Be Done Framework for Designers
Explore the Jobs to be Done framework for relationship design.
Journey Mapping
Improve your solution design by mapping how customers experience your product or service.
Sustainable Design
Use design principles to strengthen the relationship between business and society.
Best Practices for Sustainable Design
Use simple tools and strategies to bring sustainable design into your work.
Behavior Change Design to Address Climate Change
Design experiences that influence people to reduce greenhouse gas emissions.
Relationship Design for UX Strategy
Learn to apply the principles of Relationship Design to build better user experiences.
Ethics by Design
Learn about ethical design and how to incorporate it into technology development.
Values-Driven Design
Learn how organizations can use values to drive their design and build processes.
Design as a Social Practice
Learn best practices and processes organizations can use to design beyond the user.
Accountability in Design
Learn key practices to build social and business accountability into your design process.
Tools and Artifacts
Exam Weight 23%
Lightning Experience Performance Optimization
Improve your Lightning Experience to help users work faster.
Flow Builder Basics
Explore Flow Builder and learn when to use flows to automate your business processes.
Partner Relationship Management (PRM) Portal Strategy
Learn best practices for channel sales and partner portal management in Sales Cloud.
Cross-Cloud Customer Identity and Data Management for Salesforce B2C Commerce
Manage customer identity and data across clouds using solution kits.
AppExchange Solutions
Find solutions for your business and learn how to install them in your org.
Omni-Channel Routing and Digital Engagement
Prepare your contact center for the multi-channel world.
Build an Experience Cloud Site with Knowledge and Chat
Use the Customer Service template to create a site with chat snap-ins and knowledge.
Application Integration Patterns for Salesforce Lightning Platform
Explore and analyze Salesforce Lightning Platform integration patterns.
Democratized Innovation through Citizen Integration
Learn why and how citizen integrators are important to the success of your business.
Connectors for Data Integration
Learn when and how to use connectors for better data integration.
API-Led Integration for Business Reinvention
Use integration-first strategies to reinvent your business.
Plan and Manage Store Visits with Consumer Goods Cloud
Give sales reps the tools they need for efficient retail execution from start to finish.
Lead to Cash Sales Features
Optimize Salesforce with the right combination of products for your sales teams.
UX Mapping Methods Compared: A Cheat Sheet
Overview of various mapping methods, including service blueprint and journey map
Intangible Deliverables
Exam Weight 26%
Relationship Building
Respond to your teammates with empathy and foster an environment of trust.
Strategies for Presenting to Executive Audiences
Learn how to effectively present to executives.
Leveraging Adjacent Roles/Skills
Exam Weight 19%
Drucker School—Organizational Change Leadership
Stay competitive with the Drucker principles for driving change within your organization.
User Training and Enablement
Learn how to support your Salesforce users and prepare them for success.
Cert Prep: B2B Solution Architect: Delivery and Design
Study for the B2B Solution Architect certification.
Responsible Creation of Artificial Intelligence
Remove bias from your data and algorithms to create ethical AI systems at your company.
Salesforce Architecture Diagrams: Quick Look
Learn how architecture diagrams help you create connected customer experiences.
Behavioral Economics
Your constantly-updated definition of Behavioral Economics and collection of topical content and literature.
Additional Preparation
Additional resources to help prepare you for certification.
Cert Prep: Salesforce Strategy Designer
Use scenarios and interactive flashcards to study for the certification exam.
