Sales Representative Exam Overview
Exam Guide, Scheduling your Exam, Recommended Training, and Quick Facts
Planning
Exam Weight 21%
Sales Territories and Forecasting
Create balanced territories and forecast sales effectively with the Sales Cloud platform.
Sales Rep Training
Help your team think beyond their quotas and adopt creative sales techniques.
Sales Performance Strategies
Set performance goals and incentivize sales teams through strategic sales operations.
Customer Engagement
Exam Weight 15%
Strategies for Difficult Conversations with Customers
Learn best practices for handling challenging customer conversations.
Cold Calling for Sales
Learn cold calling basics, from prospecting to call scripting and connecting with leads.
10 Steps To Get Your Product Adoption-Ready
https://www.salesforce.com/blog/product-adoption-strategy/
Deal Management
Exam Weight 37%
Sales Process Basics
Learn how to successfully land a sale, from prospecting to closing the deal.
Customer-Centric Discovery Strategies
Learn customer goals and challenges to build the best strategy for their business.
Challenge Framing and Scoping
Learn best practices for framing and scoping a challenge and defining success.
Pricing Strategies and Sales Proposals
Use effective strategies to price a deal and craft a sales proposal.
Sales Contracts and Negotiation: Quick Look
Understand the process of creating and negotiating business contracts.
Pipeline Management
Exam Weight 12%
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Salesforce Resource Center
Forecasting
Exam Weight 6%
Customer Success
Customer Success
Salesforce Order Management
Learn to manage, fulfill, and service orders at scale with Salesforce Order Management.
Emotional Intelligence
Use self-awareness and self-management to strengthen relationships and be more productive.
Accurate Sales Forecasting with Xactly
Sponsored content: Improve forecast accuracy and build a Revenue Operations strategy.
Additional Preparation
Additional resources to help prepare you for certification.
Cert Prep: Salesforce Certified Sales Representative
Study resources for the Sales Representative certification exam.
