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Welcome to Your Learning Path

Before you get started, click the “follow” button on this Trailmix so you can easily find new content as it’s added here.

+100 points
Module

Customer Service with Salesforce: Quick Look

Learn how Salesforce helps you deliver faster, more personalized service.

~5 mins
+300 points
Module

Contact Center Design and Setup

Learn Salesforce-tested strategies to build a contact center fast.

~20 mins
+200 points
Module

Artificial Intelligence for Customer Service

See how artificial intelligence is changing customer service, from chatbots to analytics.

~15 mins
+200 points
Module

Omni-Channel Routing and Digital Engagement

Prepare your contact center for the multi-channel world.

~20 mins
+700 points
Module

Service Metrics

Make better business decisions based on customer service data.

~30 mins
+400 points
Module

Engagement & Retention

Attract and retain talent through daily, consistent engagement.

~1 hr 20 mins
+500 points
Module

Coaching & Feedback

Get practical tools and guidance on coaching your team.

~1 hr 40 mins
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3 Change Management Tips To Keep Service Agents Agile

Change management is paramount as companies serve customers digital experiences. These tips can help your service teams.

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Start Your Customer Service Automation Process With These 5 Questions

If you’ve had it with your multi-user, multi-step customer service workflows, here’s how to integrate automation.

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6 Key Customer Service Channels That Improve Customer Experience

These are the most effective customer service channels based on research from 7,000 global decision makers, agents, and dispatchers.

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Drive Employee Engagement: How Automation Leads to a Better Agent Experience

Strengthen your contact center and better serve your customers by making work more satisfying for agents.

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4 Ways To Rethink Your Customer Service Model for Fast, Quality Support

Help agents work together better by rethinking your approach to customer support.