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Welcome to Your Learning Path

Before you get started, click the “follow” button on this Trailmix so you can easily find new content as it’s added here.

+1,100 points
Module

Field Service Basics

Learn about Field Service and set service territories.

~1 hr 15 mins
+400 points
Module

Field Service Optimization

Maximize your schedule to get more work done, faster.

~1 hr
+1,200 points
Module

Field Service Scheduling

Manage your schedule to maximize customer satisfaction and field service productivity.

~1 hr 5 mins
+200 points
Module

Salesforce Maps Basics

Learn how to visualize and optimize your location data with Salesforce Maps.

~15 mins
+400 points
Module

Field Service Mobile

Connect mobile workers to your field service organization with this all-in-one mobile app

~1 hr 10 mins
+1,300 points
Module

Field Service Dispatcher Console for Dispatchers

Use the dispatcher console to manage appointments, schedules, service resources, and maps.

~1 hr 30 mins
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What is Field Service Management

Learn how to connect your teams, optimize operations, and amaze customers.

+500 points
Module

Coaching & Feedback

Get practical tools and guidance on coaching your team.

~1 hr 40 mins
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How to Recruit and Retain Field Service Talent in Utilities

Find out how to appeal to the teams you need and keep them.

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Upsell and Cross-Sell With Field Service

With the right technology and training, your field service team is well-poised to promote everything from upgrades to new products.

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3 Ways to Amplify the Strategic Role of Field Service Today

New insights reveal how organizations are accelerating the strategic role of field service management.