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Get Started with Service Cloud for Lightning Experience
Trail

Get Started with Service Cloud for Lightning Experience

Improve the productivity of your customer service team by moving your org to Lightning Experience.

Start
+9,100 points
Intermediate
Customer Service Professional
~9 hrs

Skills you will gain

Complete the Trail to build your expertise. Learn More
  • Process Improvement and Optimization
  • Research and Discovery
  • Automation
  • Configuration Management
  • System Design and Implementation
  • Show More
  • Process Improvement and Optimization
  • Research and Discovery
  • Automation
  • Configuration Management
  • System Design and Implementation
  • Data Analysis
  • Business Operations
  • Communication
  • Customer Service
  • Productivity
  • Employee Training
  • Business Intelligence
  • Programming Languages
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Products

  • Flow Builder
  • Agentforce Service
  • CRM Analytics
  • Agentforce 360 Platform

Industries

  • Retail and Consumer Goods
  • Travel, Transportation, and Hospitality
  • Communications and Media
+9,100 points
Intermediate
Customer Service Professional
~9 hrs
+100 points
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Customer Service with Salesforce: Quick Look

Learn how Salesforce helps you deliver faster, more personalized service.

~5 mins
+100 points
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Service Setup Assistant: Quick Look

Use Setup Assistant to implement Service Cloud in a few clicks.

~5 mins
+100 points
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Customer Service Incident Management: Quick Look

Fix service disruptions and communicate resolutions quickly.

~5 mins
+800 points
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Service Cloud for Lightning Experience

Set up customer service for your business.

~1 hr 35 mins
+300 points
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Service Cloud Rep Experience

Discover how reps use the Service console to close customer cases fast.

~25 mins
+1,600 points
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Service Cloud Rep Productivity

Help your reps work faster and more efficiently in the Service Console.

~1 hr 30 mins
+700 points
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Salesforce Flow for Service

Simplify onboarding and guide your agents to resolve cases quickly and consistently.

~30 mins
+800 points
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Entitlement Management for Lightning Experience

Use entitlements to ensure your customers receive top-notch service.

~1 hr 15 mins
+300 points
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Lightning Knowledge Basics

Use Lightning Knowledge to create a knowledge base for better customer service.

~20 mins
+2,000 points
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Survey Basics

Gather insights from customers or employees with surveys.

~1 hr 35 mins
+1,600 points
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Salesforce Surveys for Admins

Translate, automate, and evaluate your surveys with Salesforce Surveys.

~1 hr 5 mins
+700 points
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Service Metrics

Make better business decisions based on customer service data.

~30 mins
~9 hrs

Discover More

Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.

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