Get to Know Salesforce IoT Explorer Edition

Lightning bolt icon used to indicate that the content is for Lightning Experience

Attention, Trailblazer!

Salesforce has two different desktop user interfaces: Lightning Experience and Salesforce Classic. This module is designed for Lightning Experience.

You can learn about switching between interfaces, enabling Lightning Experience, and more in the Lightning Experience Basics module here on Trailhead.

Learning Objectives

After completing this unit, you’ll be able to:
  • Explain the benefits of Salesforce IoT Explorer Edition.
  • Summarize how Explorer works.
  • Describe a simple use case.

What Is Salesforce IoT Explorer Edition?

Imagine being able to quickly and easily explore and iterate your IoT strategies right within the Salesforce Platform, rapidly refining your solutions and connecting directly to your CRM data. Well, we have the solution to do just that. With Salesforce IoT Explorer Edition, your company can use IoT to proactively serve and engage your customers. It’s an easily accessible, clicks-not-code tool, built right into the Salesforce Platform.

Ready to get started? Put your aviator hat on, and start flying this plane. It’s easier than you think.

Before you go speeding down the runway, make sure you’ve earned your IoT Basics badge. In the IoT Basics module, we explain how Salesforce fits into the world of IoT and how Salesforce IoT lets you take personalized actions based on the events coming from connected things. And we talk a little bit about how Salesforce IoT works. It’s an important foundation for this module, so if you haven’t completed it yet, there’s no time like the present. We can wait for you on the tarmac.

Now that you’ve got a little background, we can talk more specifically about Salesforce IoT Explorer Edition. Explorer is built right into the Salesforce Platform, giving admins and business strategists the opportunity to start exploring and implementing their IoT solutions with out-of-the-box access to all their Salesforce data. The clicks, not code, technology allows anyone to easily launch an IoT strategy in days, not months.

And because Explorer is built right into the platform, it’s easy to bring the full context of your customer relationships into the business decisions and actions you implement. By connecting devices with this customer context, Salesforce IoT Explorer Edition revolutionizes the way you sell, service, and market.

Let’s see how you access it and how it works.

How Does Salesforce IoT Explorer Edition Work?

Accessing Salesforce IoT Explorer Edition is as easy as holding onto your hat during take off. Available on the Setup menu, and easily found by entering IoT in the Quick Find box, Explorer is just a couple of clicks away. Everything you require to create your first IoT solution is right at your fingertips.

Setup menu with IoT entered in the Quick Find box

Explorer includes the sophisticated state machine that you learned about in the IoT Basics module. In Explorer, you create a context to identify which Salesforce object and platform events can feed data into orchestrations. The powerful Salesforce IoT orchestration engine uses those event messages, enriched with your org data, to trigger the appropriate actions, creating relevant, proactive service opportunities, and delightful experiences for your customers.

Because all this is built right into the Salesforce Platform, it makes it easy to bring IoT into your CRM strategy and take actions directly within Salesforce.

We can keep repeating these interesting facts about our flight path, but flying the plane yourself can really help you understand. Keep reading to learn how to build out a proactive service use case in Explorer.

Build a Simple Use Case for Flying Fridge

Flying Fridge is an existing Salesforce customer that builds and sells airplane refrigerators to commercial jet manufacturers. They have just started producing connected refrigerators and want to build a new service around their product. As a starting point, Flying Fridge wants to monitor the interior temperature of the refrigerators and open a service case if a refrigerator’s interior temperature is above 50 degrees Fahrenheit.

In the following units, we walk you through the steps to set up this Flying Fridge use case, where Salesforce IoT Explorer Edition automatically creates a service case when a refrigerator has an interior temperature above 50 degrees. All the tools you need are available in your Trailhead Playground (TP) or Developer Edition (DE) org (Spring ’18 release or later). This exercise gives you just a small sample of the plethora of possibilities with Explorer, and builds your skills to get started implementing your own Salesforce IoT Explorer Edition solutions.

In the next unit, we show you how to start building out the use case for Flight Fridge, but before we start, we suggest you do a little cabin preparation. Explorer uses platform events to accept streaming event data. Take a look at the Platform Event Basics module to learn how platform events work.

Also, when we get ready to send events to test our use case, we use Workbench. We walk you through the steps, but if you want to learn more about Workbench beforehand, check out the Use REST API unit in the API Basics module.

The skies are blue and you’re cleared for takeoff. In the next unit, you do the preliminary work of creating a platform event and modifying the Asset object to enable orchestrations to find records. These steps are required before you can create your Salesforce IoT Explorer Edition solution.